Shipping & returns

SHIPPING

Our warehouse will deal with your order as soon as possible and expect to dispatch it within 2 working days. Further arrival time depends on the postal service provider which is specified in the table below. During holidays and sale periods the delivery times may be longer than normal. We hope for your understanding.

ESTONIA


Free delivery from 100€ purchase to Itella Smartpost parcel machines in Estonia.
CLICK & COLLECT
Cost: Free
Delivery time: 5-14 working days depending on the chosen store
Returns: For free if returned to the same shop
ITELLA SMARTPOST PARCEL MACHINE
Cost: 2,39 €. Free delivery from 100€ purchase.
Delivery time: 1-3 working days
Returns: For free if returned within 14 days to Itella Smartpost parcel machine
OMNIVA PARCEL MACHINE
Cost: 2,69 €
Delivery time: 1-3 working days
Returns: For free if returned within 14 days to Omniva parcel machine
DPD COURIER
Cost: 4,69 €
Delivery time: 1-3 working days
Returns: To the Post Office at your own expense

LATVIA


Free delivery from 100€ purchase to Omniva parcel machines in Latvia.
CLICK & COLLECT
Cost: Free
Delivery time: 10-20 working days depending on the chosen store
Returns: For free if returned to the same shop
OMNIVA PARCEL MACHINE
Cost: 5,49 €. Free delivery from 100€ purchase.
Delivery time: 2-5 working days
Returns: For free if returned within 14 days to Omniva Parcel Machine
DPD COURIER
Cost: 7,69 €
Delivery time: 2-4 working days
Returns: To the Post Office at your own expense
STANDARD
Cost: 13,95 €
Delivery time: 3-5 working days
Returns: To the Post Office at your own expense

LITHUANIA


Free delivery from 100€ purchase to Omniva parcel machines in Lithuania.
CLICK & COLLECT
Cost: Free
Delivery time: 10-20 working days depending on the chosen store
Returns: For free if returned to the same shop
OMNIVA PARCEL MACHINE
Cost: 5,99 €. Free delivery from 100€ purchase.
Delivery time: 2-5 working days
Returns: For free if returned within 14 days to Omniva Parcel Machine
DPD COURIER
Cost: 8,29 €
Delivery time: 2-4 working days
Returns: To the Post Office at your own expense
STANDARD
Cost: 13,95 €
Delivery time: 3-5 working days
Returns: To the Post Office at your own expense

FINLAND


Free delivery from 200€ purchase to Finland.
ITELLA SMARTPOST PARCEL MACHINE
Cost: 11,99 €
Delivery time: 3-5 working days
Returns: For free if returned within 14 days to Itella Smartpost parcel machine
DPD COURIER
Cost: 3,99 €
Delivery time: 3-5 working days
Returns: To the Post Office at your own expense
STANDARD
Cost: 16,95 €
Delivery time: 7-14 working days
Returns: To the Post Office at your own expense

OTHER INTERNATIONAL AND EUROPEAN DELIVERIES
Shipping prices are shown at the Checkout.

CUSTOMS & IMPORT DUTIES
Various customs and import duties may be added when sending goods, which must be paid on the arrival of the parcel in the country of destination. These duties are paid by the receiver of the parcel. As the tax and customs policy may vary greatly in different countries, we recommend you to turn to the local customs or tax board’s representation for additional information.

RETURNS


Please send the returns to the following address:
BALTIKA AS
Punane 73
13619 Tallinn, Estonia

Products purchased from the online store can be returned or exchanged within 14 days (registered customers have the right to return products within 30 days) from receipt of the product. If the size of the ordered product is not suitable, it can be replaced with the same product of another size. If we cannot find the desired size of the product returned for exchange, we will notify you by e-mail. In case you want to exchange or replace the product, you must fill out the return sheet accompanying the delivery and the invoice. On the return sheet, indicate the items for exchange, replacement or repair and in case of exchange, indicate the new desired size.

In the event of a deterioration in the condition of the item to be returned, the Client shall be liable for the reduction of the value resulting from the use of the item only if he or she has used the item in any other way than necessary in order to ascertain the nature, characteristics and operation of the item. In order to ascertain the nature, characteristics and operation of the item, the Client should handle and use the item only as if he or she would normally be allowed to do it in the shop. For hygiene reasons, the right of withdrawal does not apply to the underwear and sunbathing clothes taken out of the package.

Until the acceptance of the package, AS Baltika cannot be held liable for the products, therefore we recommend that you keep the document received at the time of posting for further certification of the posting and, if possible, we ask you to choose a registered post as a the mode of return. The return and/or exchange of the product is free of charge, except for the return shipping costs that shall be incurred by the customer. As an exception, the return costs shall be borne by Baltika AS if the package was ordered by Itella SmartPOST or to the Omniva automated parcel terminal, to which the iterm can be returned within 14 days after receiving an SMS notification. When returning the term via Itella SmartPost, you must use the same SmartPost door code that was used when receiving the package. When returning the item via Omniva automated parcel terminal, the return code sent by SMS must be used. Using the Click&Collect delivery method, it's possible to return a product free of charge or carry out a product exchange by bringing the package to the same store from which it was originally received.

WITHDRAWAL FROM THE CONTRACT
You have the right to withdraw from the contract without giving any reason within 14 calendar days (registered customers have the right to withdraw from the contract within 30 days) from the moment of formalising the transaction. To withdraw from the transaction please fill in the withdrawal application here. A withdrawal from the transaction is free of charge, except for the cost of return, which is charged to the customer. As an exception, the return costs shall be borne by Baltika AS if the package was ordered by Itella SmartPOST or to the Omniva automated parcel terminal or to a Click&Collect store. Read about the withdrawal from a transaction from the terms of use.

RETURN AND/OR EXCHANGE OF AN ITEM
Purchased items can be returned or exchanged within 14 days (registered customers have the right to return the items within 30 days) from reciving of the item. If the size of the ordered item does not suit you and you wish to exchange it, you can only exchange it for a different size of the original item. If we are unable to find your preferred size of the returned item, we will advise you about it by e-mail. If you wish to exchange or replace an item, you have to fill in a return form accompanying the shipment and the invoice. Please indicate on the return form which items you want to exchange, replace or repair, and in case of an exchange, your preferred size. Until the receipt of the parcel, AS Baltika shall not take any responsibility for the items, which is why we recommend that you keep the document that you receive when posting as a proof and, if possible, we suggest you to choose the registered post option for posting.

RETURNING A WRONG OR POOR-QUALITY ITEM
Please inform us immediately if an item is not the originally ordered item or it is defective, but no later than within 2 months from the moment of becoming aware of non-compliance or a defect by e-mail to the address info@ivonikkolo.com or in writing to the address of AS Baltika at Valukoja 10, 11415 Tallinn. Please include in your claim your contact details, the date of purchase, a description of the defect of the item and the content of your claim. Read more on the submission of a complaint from the terms of use.

In case of a wrong or poor-quality item, please fill in a return form accompanying the shipment and the invoice. Baltika AS will refund paid dispatching costs of the item, including costs incurred when posting the return. For that purpose, please keep the document that you receive when posting the parcel and send it to the e-mail address info@ivonikkolo.ee along with the order number.

REFUNDS
In case of withdrawal from the contract or a return, we will refund the sums paid for the items no later than within 14 days after the receipt of your withdrawal application. Baltika AS has the right to withhold the refund until you have returned the item or presented a proof that you have given the returned item over to a post office. We will make the refund to the same account from where the payment was received.